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GRI Indicators Vision & Strategy Profile Governance structure and managment systems GRI Content index Economic performance indicators Environmental performance indicators Social performance indicators Social performance indicators - human rights Social performance indicators - society Social performance indicators - product responsibility

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Social performance indicators - product responsibility

Key indicators

GRI INDICATOR			REFERENCES AND COMMENTS		STATUS

	Customer Health and Safety
PR1	Description of policy for preserving customer health and safety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results of monitoring		Position on labelling of enzymes at www.novozymes.com Quality management at www.novozymes.com Customers can access Material Safety Data Sheets for their specific products via our website. Internal procedures for product safety and following up any health-related complaints are integrated into our quality management system.
	Products and Services
PR2	Description of policy, procedures/management systems, and compliance mechanisms related to product information and labelling		Quality management at www.novozymes.com Position on labelling of enzymes at www.novozymes.com
	Respect for Privacy
PR3	Description of policy, procedures/management systems, and compliance mechanisms for consumer privacy		Privacy at www.novozymes.com

Additional indicators

	Customer Health and Safety
PR4	Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines assessed for these breaches		Novozymes has no direct contact with the end-user and therefore does not report on this.
PR5	Number of complaints upheld by regulatory or similar official bodies to oversee or regulate the health and safety of products and services		Novozymes has no direct contact with the end-user and therefore does not report on this.
PR6	Voluntary code compliance, product labels or awards with respect to social and/or environmental responsibility that the reporter is qualified to use or has received		Global and local efforts go hand in hand Values in action Development keeps employees and company in shape Awards and recognitions at www.novozymes.com

	Products and Services
PR7	Number and type of instances of non-compliance with regulations concerning product information and labelling, including any penalties and fines for these breaches		We prepare Material Safety Data Sheets for customers worldwide in their preferred language, and we label products in accordance with local legislation.
PR8	Description of policy, procedures/management systems, and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction. Identify geographic areas covered by policy		Our vision and values at www.novozymes.com Our policies at www.novozymes.com We have integrated sales and marketing practice into our quality management systems.
	Advertising
PR9	Description of policy, procedures/management systems, and compliance mechanisms for adherence to standards and voluntary codes related to advertising		Position on labelling of enzymes at www.novozymes.com We have integrated sales and marketing practice into our quality management systems but do not report on this.
PR10	Number and types of breaches of advertising and marketing regulations		Position on labelling of enzymes at www.novozymes.com We have integrated sales and marketing practice into our quality management systems but do not report on this.
	Respect for Privacy
PR11	Number of substantiated complaints regarding breaches of consumer privacy		Not relevant, as Novozymes does not deal with the end-user.

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